Contact New Online Casino
Whether you have a question about how we score a casino, spotted a detail in one of our reviews that needs a second look, or simply want to share feedback, our editorial team is glad to hear from you. You'll find the ways to get in touch with us below.
How to Reach Us
Email is the best way to reach our team, and every message is read by a person on our editorial staff.
| Contact Method | Details | Response Time |
|---|---|---|
| [email protected] | We aim to reply as soon as possible. |
What We Can Help With
- Questions about our reviews, rankings and side-by-side comparisons, including how we weigh licences, wagering terms and payout times.
- Reports of outdated or incorrect information, such as a changed welcome offer, a new licence number or a payment method that has been dropped.
- Feedback and suggestions for topics, guides or improvements to the site.
- Partnership and advertising enquiries.
- Privacy requests about personal information we hold, made under Canadian privacy law, including PIPEDA.
What to Contact the Casino About
New Online Casino is a comparison site, not a casino operator, so we have no player accounts and can't act on your behalf with any brand. Please take the following straight to the casino you play with:
- Account access, login problems and identity verification (KYC).
- Deposits, withdrawals and pending payouts, including Interac transfers.
- Bonus terms, wagering requirements and promotion eligibility.
- Disputes, which should go to the operator first and then, if unresolved, to the authority that licenses it, such as the AGCO for sites registered with iGaming Ontario or the regulator named on the casino's licence.
If you're worried about your own gambling, please visit our Responsible Gambling page or reach out to free, confidential support such as ConnexOntario, GameSense or your provincial problem gambling helpline.